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Ordering and Shipping Policies

three-way guarantee

Confidentiality is important to us.

For privacy reasons and rules of the credit card processing companies, the charge to your credit card will be from LRG 800-242-2823

All orders from Xandria are shipped in plain boxes with no indication of the contents. The return name on the package is Lawrence Research Group.


Placing An Order

Any order can be placed online, by calling Xandria Customer Service at 1-800-242-2823 or by postal mail. If you prefer to place your order by mail, click here to download and print an order form.

All merchandise shipments are securely wrapped in plain packages with no indication of the contents on the outside. All catalogs are sent in envelopes with no indication of their contents and may be stopped at any time.

Many of the products we sell come with a "manufacturers' warranty" card in the sealed package. Mailing this card may result in your name being sold to other companies, many of which you may find embarrassing. To protect your privacy, we provide our own guarantee. You need only return the product to us if defective!

To find out where your order is, you can access your account online or e-mail info@xandria.com. Please include your full name, address, zip code and daytime phone number, as well as the receipt number located on your confirmation e-mail. You may also speak with any of our friendly customer service agents at (800) 242-2823.

If you need to return an item to Xandria, click here to download and print a return form.

Promotional Offers

Xandria frequently offers promotions that allow customers to receive free items with their purchases. These items are earned by placing a minimum order (usually measured by overall dollar amount). For example, a free product can be earned by placing a $50 (or more) minimum order.

In the event that the paid items in the order, which were used to calculate the minimum dollar amount, are returned to us for a refund and the order no longer meets the minimum requirement, the retail price of the free promotional item will be deducted from the refund amount.

For questions about our promotional offers, please call us at (800) 242-2823.

Order Processing

Standard Shipping orders placed before 2:30PM Pacific Time are processed and shipped the same day. Orders placed after 2:30PM Pacific Time ship the following business day. 99% of orders shipped within the United States (except items of unusual size and shape) will be delivered within 2-3 business days.

Two-Day Shipping orders placed before 3:00PM Pacific Time are shipped the same day. Orders placed after 3:00PM Pacific Time are shipped on the business day following the date of order. Orders placed on Friday (after 3:00PM), Saturday and Sunday are shipped on the following Monday.

Next Day Shipping orders placed before 3:00PM Pacific Time are shipped the same day. Orders placed after 3:00PM Pacific Time are shipped on the business day following the date of order. Orders placed on Friday (after 3:00PM), Saturday and Sunday are shipped on the following Monday.

Note: Holidays and weekends are not considered "working" or "business" days.
All shipping special offers are only valid in the United States.

Types of Shipping

Standard Shipping:
  • All packages are shipped via U.S. Priority Mail.
Two-Day Shipping:
  • All two-day shipping packages will be shipped by UPS.
  • Two-Day Shipping is only available in the U.S.
  • Hawaii and Alaska only: There is an additional charge for two-day service.
  • Two-Day Shipping is not available on packages being delivered to P.O. boxes, APOs or FPOs. Every effort will be made to accommodate these orders in the fastest time possible
Next Day Shipping:
  • All Next Day packages will be shipped by UPS.
  • Next Day Shipping is only available in the U.S.
  • Hawaii and Alaska only: There is an additional charge for overnight service.
  • Next Day Shipping is not available on packages being delivered to P.O. boxes, APOs or FPOs. Every effort will be made to accommodate these orders in the fastest time possible
International Shipping:
  • Orders shipped outside of the U.S. are subject to an additional shipping fee of $25 and will be delivered by Air Parcel Post only.
  • Two-Day Shipping is not available for international orders.
  • Over Night Shipping is not available for international orders.

Delivery Time

Standard Shipping

Within 2-3 business days for 99% of orders (except items of unusual size and shape) shipped within the United States. All others will be shipped via UPS and should arrive within seven business days.

Two-Day Shipping

Two business days after the order is processed, not including weekends or holidays.
For back ordered items with Two-Day Shipping, the order will be shipped by U.S. Priority Mail once the item arrives in stock. Hawaii and Alaska only: Packages sent to these locations by Two-Day Shipping will actually arrive in three days.

Next Day Shipping

One business day after the order is processed, not including weekends or holidays.
For back ordered items with Next Day Shipping, the order will be shipped by U.S. Priority Mail once the item arrives in stock.

ORDERS PLACED BEFORE 5:30pm EST

* Arrivals are based on carrier standards without any shipping discrepancies or problems.

** Order is received on the following week.

xandria guarantee
3-way guarantee
The Xandria Collection guarantees all of our sex toys three ways:
Privacy
Product Quality
Personal Satisfaction
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Xandria and The Xandria Collection are registered trademarks of LRG, Inc. - ©1997-2014
All models on this website were at least 18 years of age at the time of photography.
No portion of this website may be reproduced without prior written consent.